Virtuoso Listening

Restating — “You’re making a declaration of your feelings about me!”

Summarizing — “So it sounds to me as if you have strong feelings for me.”

Minimal encouragers — “Umm-hmmm,” “Oh?” “I understand,” “Then?” “And?”

Reflecting — “This seems really important to you…”

Emotion labeling — “I’m sensing that you’re feeling romantic…”

It’s a disaster, right? To be fair, it’s easy to cherry pick counter examples, and some would say that “I love you” are the three most powerful words in English. Nevertheless, it does expose some issues.

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Author of “Thank You for Listening”. Listening is the art and practice of putting someone else's speaking, thinking, and feelings needs ahead of your own.

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Marc Wong

Marc Wong

Author of “Thank You for Listening”. Listening is the art and practice of putting someone else's speaking, thinking, and feelings needs ahead of your own.