To listen is to put someone else’s speaking, thinking, and feeling needs first. Listening is much more than gathering information. A manager should encourage staff to talk about their work experiences: false starts, blind alleys, concerns, tedious processes, lessons learned, etc. Only by doing this and asking good questions can managers help staff grow.

Author of “Thank You for Listening”. Listening is the art and practice of putting someone else's speaking, thinking, and feelings needs ahead of your own.

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